Before the Storm: What to Know About Power Outages, 911, and Staying Safe

With another strong storm expected Thursday, Clark County residents should prepare now for the possibility of power outages and understand where to turn for help if the power goes out.

CRESA uses backup generators designed to keep emergency call-taking and dispatch running for extended periods of time and remains operational during power outages.

During outage events, CRESA typically receives hundreds of calls from people reporting power outages. However, emergency services cannot restore power or provide outage updates.

If your power goes out, outages should be reported directly to Clark Public Utilities, which is responsible for power restoration and outage information.

Important Numbers and Links

• Clark Public Utilities – Power Outages: 360-992-8000
  https://www.clarkpublicutilities.com/outages-safety/report-an-outage-pre-form
• Downed trees or urgent road issues (after hours):
  • Clark County Roads: 564-397-2446
  • City of Vancouver: 360-693-9302

Call 911 if there is an immediate threat to life or safety, such as downed or arcing power lines, fires, or critical medical equipment failing because of a power outage.

If You Rely on Medical Equipment, Planning Ahead Is Essential

Power outages can be especially dangerous for people who rely on powered medical devices. If you or someone in your household uses medical equipment, it’s important to have a plan in place before storms arrive.

This includes equipment such as:

• Ventilators or respirators
• Home dialysis equipment
• Power wheelchairs or mobility scooters

If critical medical equipment fails due to loss of power and poses an immediate health risk, call 911.

Recommended Planning Steps

• Identify backup power options when available
• Keep batteries fully charged and know how long they will last
• Arrange to stay with a neighbor, friend, or family member who has power if needed
• Know when to seek medical care if equipment cannot operate safely

Plan ahead for backup power if you use at-home medical equipment.

Generator Safety

For households using generators during outages, safety is critical. Generators should never be used indoors, in garages, or near doors or windows.

Improper generator use can lead to carbon monoxide poisoning. Carbon monoxide is colorless and odorless, and exposure can quickly become deadly—especially during extended outages.

Calling the Right Agency Helps Everyone

During widespread outages, emergency call centers often see a sharp increase in call volume. Calling the right agency helps ensure emergency lines remain available for people who need them most.

• Call 911 for life-threatening emergencies
• Report power outages to Clark Public Utilities
• Prepare ahead of time to reduce risk during storms

Taking steps now—before the next storm arrives—can help keep you safe.